Sports Betting
1win Customer Service
When signing up at a sports betting platform, one of the first things you should do is check its customer support. In doing so, you protect yourself and ensure you know what to do if you encounter a problem while pre-match or live betting.
Learn how to use the 1win customer care channels to file a complaint or ask for help from support agents.
How to Contact 1win Customer Service
There’s no 1win contact number for customer service, but there are several other ways you can contact the bookmaker.
Live chat is one of 1win’s quickest ways to reach live agents when you need help. We found the live agents to be efficient and friendly when solving our queries.
A support email is also available, though it can take up to 24 hours for players to receive a response. Players interested in the latest news can follow the brand’s social media channels. These include X, Telegram, Facebook, WhatsApp, YouTube, Twitch, Discord, Threads, and Instagram.
Players should note that despite the WhatsApp account, there is no 1win customer phone number. This WhatsApp account is solely a broadcasting channel for the latest news and promotions.
These channels show any new offers, like soccer betting promo codes or bonuses players can get when completing the 1win registration process. However, you can’t contact 1win customer service 24/7 using them, so it’s best to stick to the email and live chat options.
| Live Chat | Yes, 24/7 |
| 1win customer number | N/A |
| Email Support |
Image for 1Win Customer Service
How to Make a Complaint About a Bookmaker
Complaints are sometimes the only way a bettor can resolve a dispute with a bookmaker. When we say disputes, we don’t mean everyday issues you experience with your 1win account. Complaints should be about more severe problems, such as:
- Underage gambling or criminal activity
- Outdated licencing information
- Unfair management of your account
- Fixed game results or odds
- Illegal bonus terms
Depending on the bookmaker, you can file the complaints through methods like a 1win customer service live chat. However, email is generally the best option for complaints, as it ensures you have a written copy of your dispute.
Understanding the Challenge
While complaints are often the only option available to unhappy bettors, they aren’t always the easiest one to complete.
Every licensor has different rules and regulations, and the process of contacting them for complaints also changes.
Further, the licensing authority could be located in a different country from yours. This difference in jurisdiction can drag out the process of resolving your dispute. Still, by filing the complaint, you can make the licensor aware of any issues, which is sometimes all you can do.
Initial Steps for Resolution
If you have a dispute, your first course of action should be to contact the bookmaker. In 1win’s terms and conditions, the bookmaker states that you should notify them of the issue within 10 days.
The bookmaker will resolve it as soon as they’re able. You must file complaints using the live chat or email. We recommend the 1win customer service email, as it gives you a written record when making the complaint.
- Email: [email protected]
Legal and Adjudicative Recourse
The official 1win website doesn’t mention which licence it holds, although the terms do mention prohibited jurisdictions.
As such, if your 1win customer complaints process didn’t reach a satisfactory conclusion, you may wish to follow an alternate route.
Alternative Ways to File a Complaint Against 1win
This bookmaker doesn’t list any alternative ways to file a complaint. Its website doesn’t indicate the use of an independent testing agency like eCOGRA.
As such, the only real alternative is to leave a review on platforms like Trustpilot. In this case, it can prompt a response from the bookmaker, but it doesn’t guarantee a resolution.
Anders is an iGaming specialist with 7 years experience in content creation and strategy implementation in both the casino and betting industry across diverse markets with main focus on the Nordics.