20Bet Customer Service

When bettors face problems on their chosen sports betting site, they can contact the sportsbook’s customer support team first. If you need to reach out to 20Bet’s customer care or process a complaint against the betting platform, here’s what you can do. 

How to Contact 20bet Customer Service

Image for 20Bet Customer Contact

If you’re ready to report to 20Bet customer service or simply want to consult the support team, 20Bet provides a contact form, a live chat, and two email addresses.

All channels are available 24/7, so you don’t have to adjust to 20Bet customer service’s opening hours.

Unfortunately, you won't find 20Bet’s customer service contact number, so you can't do a phone consultation. Still, the live chat allows you to converse directly with a human agent in real-time.

These channels are on standby 24/7, but the live chat might provide quicker responses than the other channels. Meanwhile, you might have to wait up to 24 hours to receive an answer through the 20Bet customer service email.

There are also two emails, one for general support and another that specifically handles 20Bet customer complaints. 

How to Make a Complaint About 20Bet

You can often report your complaints to the sportsbook’s customer support and immediately receive guidance or resolution.

However, depending on the complexity of your issue, the sportsbook might require you to take several more steps until the dispute is resolved.

Before contacting the customer support channel, there are several things you must prepare to ensure smother complaint processing. 

Understand The Challenge

When you encounter an issue while playing at 20Bet or other sportsbooks, you must first understand what you’re facing. Study what may cause the problem, and take screenshots as proof.

Not all sportsbooks require you to provide proof, but they can help customer support understand what you’re facing better. These screenshots may include:

●    Your betting history
●    Your last bet slip (where the problem arose from)
●    The error notice (if any)
●    Other screenshots that might help identify the problem

Initial Steps for Resolution

Image for 20Bet Customer Support

Once you understand what you’re facing and have enough evidence, you can report the issue to 20Bet’s customer support.

Depending on the complexity of the problem, the customer support agent may be able to provide direct guidance to you.

20Bet customer service is 24/7 online, so you can report the issue anytime. If the problem is complex, you might have to take several more steps to resolve it.

20Bet requires you to send a written complaint to its office, Dr. H. Fergusonweg 1, Curacao, if your complaint is related to these

●    Payouts
●    Events’ outcomes
●    Odds
●    The sportsbook declaring your bets as void

You must send this letter within 10 days of spotting the problem. If the complaint is about the sportsbook’s Cyber-Live games, including all events on the live betting section, then you must send your complaint within 72 hours after the event ends. Then, you must also attach the supporting documents related to your complaint. 

Legal and Adjudicative Recourse
 

If you haven’t resolved the issue or the sportsbook doesn’t provide a satisfactory answer even after following all the steps above, you can ask the sportsbook’s licensor for help. 20Bet operates with an Antillephone license.

To submit a complaint about a sports betting site with an Antillephone license, you can email the licensor at [email protected]. Your email must include:

●    Your first and last name
●    The casino’s name, along with the casino’s website URL
●    Your email and your betting account’s username (if any)
●    The details of your complaint

When you send your email to Antillephone, you must also attach several supporting documents. These include screenshots of your issues and screenshots of the responses you’ve received from 20Bet.