32Red Customer Service | 24/7 Reliable Support & Assistance

When playing on a sports betting platform, knowing what customer support options are available to you is essential. If you ever experience a problem, you can rest easy knowing how to solve it with the support team. That’s why we answer the question, “how do I contact 32Red customer service?”

Read our review to learn whether you can contact support using a 32Red customer service free phone number, email, or live chat. We also explain how to file an official complaint with 32Red.

How to Contact 32Red Customer Service? 

There are a couple of support options on the 32Red website, though we didn’t find a support email you can use. Still, the 32Red customer service live chat is available 24/7 and is the best way to contact support.

Besides the live chat, you can also use the 32Red customer service telephone number. However, the phone line is only available between 8am and 10pm. Still, it’s an excellent option for bettors who prefer to talk directly with live agents.

Below, we list the different ways you can contact the support team. You can raise any type of query with them, from how the 32Red registration process works to accessing your account.

Image Credits: 32 Red

How to Make a Complaint About a Bookmaker

Sometimes, the problem is a bit more serious than struggling with a bonus. In that case, you might have to file a complaint with 32Red online customer service. Complaints are the more official way to raise a dispute and ask the bookmaker to fix a problem.

You don’t file complaints for just any problem. Instead, complaints are for issues like:

• Fixed pre-match or live betting odds

• Incorrect game results

• Criminal activity, like underage gambling

• Unfair closure of your 32Red account

Understanding the Challenge

Sometimes, it’s not easy to file complaints or get resolutions. Many online bookmakers use international licensing authorities, which means different gambling rules can apply. It can also be that the bookmaker resolves the issue but doesn’t personally reimburse you for any losses you suffered. 

Whatever the case may be, it’s still better to file a complaint, as it shows on record that you tried to bring it to their attention. That way, if you have to escalate the situation, you have proof that you contacted the 32Red betting support team.

Initial Steps for Resolution

Any bookmaker will tell you that the first step to solving a complaint is to contact the support team directly. Usually, we would say to use email to file the complaint. However, this casino doesn’t offer email, so you can use the 32Red customer service phone number or live chat.

We always recommend using a method in which you can have a written copy of your conversation. That means, in this case, it’s better to contact the 32Red customer service 24/7 live chat.

You must add all the details to your complaint, such as your name, account details, and a description of the dispute. If you have screenshots, dates, and times, it’ll also be helpful. The bookie will aim to resolve any complaints within 8 weeks.

Legal and Adjudicative Recourse

Sometimes, contacting 32Red customer relations won’t resolve your dispute. You might not reach a satisfactory resolution and want another opinion. In that case, you can complain to the licensing authority.

This bookie has two licences: one from the UK Gambling Commission (UKGC) and one from the Gibraltar Gambling Commissioner (GGC). If you’re a UK bettor, then you contact the UKGC with your complaint using the following guidelines on the below page:

• Complaints Portal: www.gamblingcommission.gov.uk/public-and-players/complaints

  

  Image Credits: Gambling Commission

  If you’re a non-UK bettor, then you’ll contact the GGC to make a complaint. You must fill in a specific form and email it. However, it’s also a good idea to read the page on complaints so you can understand what’s a legitimate complaint:

• www.gibraltar.gov.gi/finance-gaming-and-regulations/gambling-commissioners-advice-complainants

• Complaints Email: gccomplaints@gibraltar.gov.gi

  

  Image Credits: GC Complaints