Batery Customer Service | Explore the Complaints Process

We explore the complaints process in detail and discuss the customer service options. These channels are especially important for bettors who need help after completing the Batery registration process.

How to Make a Complaint About a Bookmaker

When using a betting platform, there’s always a chance that you can encounter issues. Say the situation is about something more severe than struggling to claim a soccer betting bonus. Then, a Batery customer number might not suffice.

In that event, you can lodge an official complaint instead of using standard support methods like a Batery customer phone number. There’s a set process you should follow, and these complaints are only eligible for issues such as:

●    Incorrect winnings, odds, or game results
●    Unfair treatment from the bookie
●    Fraudulent activity or underage gambling
●    Mismanagement of your account funds
●    Illegal bet terms or regulations

However, if the issue is more common, like questions regarding live betting, you can use the standard contact methods. These methods include a Batery customer service contact number, live chat, and email.

Understanding the Challenge

While complaints are the way to go for official disputes, they’re not without their challenges. The process and regulations can differ depending on the bookmaker and licensing authority. These differences can make the procedure take longer than you’re used to.

It can also result in a resolution you’re not necessarily happy with. However, it’s still better to make a complaint using the bookie’s email instead of a method like a Batery customer services telephone number. That way, you have a written record of the dispute and resolution.

Initial Steps for Resolution

The first step to making Batery customer complaints is contacting the bookmaker. All disputes must be brought to their attention within five days of the relevant sports betting event it’s about. This bookmaker will thoroughly investigate it and get back to players with a resolution on the matter.

When making a complaint, using the Batery customer service email is best, as it’s easier to keep track of than the live chat.

●    Email: [email protected]

Legal and Adjudicative Recourse

Contacting Batery customer care generally works for straightforward disputes. However, it might not be enough for more severe ones. The next step is to contact the bookmaker’s licensing authority. The Government of Curacao licences the Batery website.

To file a complaint with Gaming Curacao, click on the licence icon in the footer and follow the link to their website. However, this licensing authority has no specific complaint process in place. Instead, bettors can use the Contact Form to send their complaints, and the organization will get back to them.

●    Contact Form: https://www.gaming-curacao.com/ (Scroll to the bottom of the page)

Image for Contact Form

Alternative Ways to File a Complaint Against Batery

As no official complaints process is available at the licensing authority, you might consider alternative methods to file complaints. For a Batery account, you can try a few alternative options. One is to use an independent dispute resolution organization like IBAS.

However, since the bookmaker doesn’t partner with such an organization, there’s no guarantee it’ll resolve the issue. These organizations also typically have restrictions in place.

The other option is to leave a review with review sites like Trustpilot. While this will be more of a negative review rather than a complaint, it might result in some attention from the bookmaker.