Sports Betting
Bet9ja Customer Service
Uncover how to get in touch with Bet9ja Sportsbook’s customer support team in this expert guide. Learn how to make a complaint about the bookmaker.
Bet9ja has a solid reputation in Nigeria as the country’s third most visited website of any kind. But does the Bet9ja customer care set-up live up to this site’s impressive reviews overall? You’re in the right spot if you want answers to this question. This detailed look into the Bet9ja customer service network touches on several important details, like Bet9ja support numbers, how to reach the team, how helpful they are, and how to make complaints if needed.
How to Make a Complaint About a Bookmaker
Let’s get the ugly topic out of the way first, shall we? While Bet9ja is typically a betting site that Nigerian punters are happy with, there can be times when things go wrong. This can happen with any betting site, and the fact we are reviewing this possibility should not reflect badly on Bet9ja as a whole. Furthermore, it’s comforting to know how to handle anything like this to avoid panic, frustration, and any potential headaches when using Bet9ja.
That said, regardless of the reason that has prompted you to file a complaint, the standard procedure remains consistent. So, what do you need to do in the unlikely event that you wish to complain to Bet9ja formally? Well, you first need to communicate your concerns to the sportsbook’s customer support team. You can do so via email, telephone, or Telegram.
For example, if your concern relates to a deposit/withdrawal or the handling of a settled bet, you have 15 days to make a complaint with the Bet9ja customer care team. This is always the first step in making a complaint, and we recommend reporting the complaint via email so there is written proof. You should also get a reference number after filing your complaint.
If Bet9ja ‘solves’ your complaint in a manner you are not satisfied with, that’s when you can take things further. Again, within 15 days of settling your complaint, you can contact KC Gaming Networks (Bet9ja owner) in writing. In both cases, you’ll need to provide details about your account ID and a full explanation of what has occurred.
Alternative Ways to File a Complaint Against Bet9ja
If you believe the above complaints procedure is a little too formal, there are other ways to lodge a complaint. Of course, all alternative ways involve contacting the Bet9ja customer care team, but the procedure is a little different for each avenue. Before we identify these options, you should know that these won’t officially register a formal complaint with the betting site. Instead, these methods give you a possible resolution without requiring formal action.
If you’d prefer the written approach, we recommend using the on-site form, which is available through the ‘contact us’ link on the homepage. This way, you can express your issue and wait up to 48 hours for a satisfactory solution. If the response is adequate, there’s no need to take further action. Alternatively, while there isn’t a Bet9ja customer care WhatsApp number, there is a Telegram support group. Again, there is a link to this group on the main Bet9ja site, and essentially, this works as a live chat tool - open all hours.
Should you wish to explore other options, there is also a direct customer service link to X (formerly Twitter) for Bet9ja. Here, you can lodge an informal complaint in writing, and if you have an X account, this is a good way to use your social media profile to help resolve things.
Lastly, while this is probably the least desirable option, you can skip the initial complaints procedure and write to Bet9ja directly. The address you can reach the sportsbook by mail is as follows:
Bet9ja
Tomi’s House,
9 Funsho Williams Avenue,
By Fire Service Station,
Ojuelegba Bus stop, Lagos
How to Contact Bet9ja Customer Service?
Finally, we will conclude this Bet9ja customer care Nigeria review by looking at the specific contact options. This includes the particular contact details alongside our own assessment of how each service performs. Of course, the idea behind this is to give you exact contact details that you can use to reach Bet9ja support. And if you wish to use these options to kick off any complaints procedure, that’s entirely up to you.
Regardless, let us run through the Bet9ja online customer care methods and what they entail.
Live Chat
As for the live chat services at Bet9ja, when signed in, you can use live chat through the link in the bottom right of the screen.
While you might start out by chatting with a ‘bot’, if you work through the question and answer format, you’ll soon be speaking with a real-life agent. Alternatively, you could dive into the Telegram group through the links on the Bet9ja site, which doubles up as a secondary live chat route.
Phone Support
If digital communications don’t sit right with you, there’s always the Bet9ja customer care contact number. This is a toll-free option, meaning you won’t be charged, and the operating hours run from 08:00 to 21:00 local time. You can reach the team on any of these numbers:
- 02013306666
- 02015158888
- 02013505145
- 08099990939
While this is a suitable and preferable customer support option, we would avoid filing a complaint over the phone. That’s because it’s better to have a written record of communications with the Bet9ja customer care team, which phone calls don’t provide.
Contact Email Support
Last but not least, you can use a Bet9ja customer care email - perfect for both formal and informal complaints. The email address is [email protected], and according to the website, emails are monitored around the clock. Of course, it’s impossible to confirm this. But in our experience, emails received a response within 24 hours, which is pretty quick!
With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.