Bet9ja Customer Service

Bet9ja has a solid reputation in Nigeria as the country’s third most visited website of any kind. But does the Bet9ja customer care set-up live up to this site’s impressive reviews overall? You’re in the right spot if you want answers to this question. This detailed look into the Bet9ja customer service network touches on several important details, like Bet9ja support numbers, how to reach the team, how helpful they are, and how to make complaints if needed.

How to Make a Complaint About a Bookmaker

Let’s get the ugly topic out of the way first, shall we? While Bet9ja is typically a betting site that Nigerian punters are happy with, there can be times when things go wrong. This can happen with any betting site, and the fact we are reviewing this possibility should not reflect badly on Bet9ja as a whole. Furthermore, it’s comforting to know how to handle anything like this to avoid panic, frustration, and any potential headaches when using Bet9ja.

That said, regardless of the reason that has prompted you to file a complaint, the standard procedure remains consistent. So, what do you need to do in the unlikely event that you wish to complain to Bet9ja formally? Well, you first need to communicate your concerns to the sportsbook’s customer support team. You can do so via email, telephone, or Telegram.

For example, if your concern relates to a deposit/withdrawal or the handling of a settled bet, you have 15 days to make a complaint with the Bet9ja customer care team. This is always the first step in making a complaint, and we recommend reporting the complaint via email so there is written proof. You should also get a reference number after filing your complaint.

If Bet9ja ‘solves’ your complaint in a manner you are not satisfied with, that’s when you can take things further. Again, within 15 days of settling your complaint, you can contact KC Gaming Networks (Bet9ja owner) in writing. In both cases, you’ll need to provide details about your account ID and a full explanation of what has occurred.

Alternative Ways to File a Complaint Against Bet9ja

If you believe the above complaints procedure is a little too formal, there are other ways to lodge a complaint. Of course, all alternative ways involve contacting the Bet9ja customer care team, but the procedure is a little different for each avenue. Before we identify these options, you should know that these won’t officially register a formal complaint with the betting site. Instead, these methods give you a possible resolution without requiring formal action.

If you’d prefer the written approach, we recommend using the on-site form, which is available through the ‘contact us’ link on the homepage. This way, you can express your issue and wait up to 48 hours for a satisfactory solution. If the response is adequate, there’s no need to take further action. Alternatively, while there isn’t a Bet9ja customer care WhatsApp number, there is a Telegram support group. Again, there is a link to this group on the main Bet9ja site, and essentially, this works as a live chat tool - open all hours. 

Should you wish to explore other options, there is also a direct customer service link to X (formerly Twitter) for Bet9ja. Here, you can lodge an informal complaint in writing, and if you have an X account, this is a good way to use your social media profile to help resolve things. 

Lastly, while this is probably the least desirable option, you can skip the initial complaints procedure and write to Bet9ja directly. The address you can reach the sportsbook by mail is as follows:
 

Bet9ja
Tomi’s House,
9 Funsho Williams Avenue,
By Fire Service Station,
Ojuelegba Bus stop, Lagos