Betano Customer Service

When researching bookmakers, one essential aspect to consider is customer service. The support channels are vital in ensuring you get help when needed and can solve disputes. We confirm whether a Betano customer service number, email, and live chat are available. We also examined the bookmaker’s complaints policy.

How to Make a Complaint About a Bookmaker

Complaints are more official than using the regular Betano app customer care number to ask support questions. As such, it’s generally about more severe issues. You won’t likely file an official complaint because you’re struggling to complete the Betano registration process, for example. 

However, you can file a complaint if the bookie rejects your verification documents without cause. Other reasons that can lead to complaints are:
● Fixed odds for games or match results
● Incorrect winnings calculation
● The bookie allows underage gambling
● Illegal activities or fraudulent actions
● Mismanagement of your funds or winnings
Players should remember that support methods like the Betano customer number are for less severe issues. You can use the live chat and other contact methods to ask about live betting
issues or bonus claims.

Understanding the Challenge

The challenge is that most international bookmakers have offshore licences. As such, the licensing authorities might follow different rules and regulations.

It can also mean delays in investigation or sub-optimal results and resolutions. However, the Betano website aims to tailor its sites to specific locations as much as possible. As such, you’re likely to bet under a local licensing authority, or at least one that’s well-regarded.

Initial Steps for Resolution

Your first step when complaining is always to bring the dispute to the bookmaker’s attention. The Betano customer support states that email is the best way to handle complaints. However, you can also use any other written support channel the site offers. 

Depending on where you’re playing from, you might be required to fill out a Complaints Form, like players in Ontario must. It’s important to always add your Betano customer care email ID (your Betano account login) to the complaint. You should also include your name and a detailed description of the issue. 

The email you should use to make a complaint differs depending on where you’re signing up from. However, we list a few of the options below:
● Nigeria: [email protected]
● Ontario Form: https://www.betano.ca/myaccount/complaints#
● Germany: [email protected]
For UK players, there are several emails, depending on the stage of their complaint. 

1. Initial Dispute: [email protected]
2. Unhappy with Initial Response: [email protected]
3. Unhappy with All Previous Solutions: [email protected]

Legal and Adjudicative Recourse

Sometimes, you’ve used the set complaints process found in the bookie’s footer but are still unhappy with the results. The next step would be to contact the licensing authority directly. 

This casino holds a variety of licences depending on the location. While we can’t review them all, we examine some of the primary governing boards licensing this sports betting platform. 

For Nigerian bettors, the National Lottery Regulatory Commission is the board to contact:
● Complaint Portal: www.nlrc-gov.ng/complaint-portal/

For Ontario bettors, the Alcohol and Gaming Commission of Ontario (AGCO) supervises the site, while iGaming Ontario manages its licence:
● iGaming Ontario Complaints: www.igamingontario.ca/en/player/player-support
● AGCO Complaints: www.agco.ca/en/general/resolving-complaints#
● Submit a Complaint:
www.iagco.agco.ca/prod/pub/en/Default.aspx PossePresentation=Default&PosseObject Id=157410580

German bettors have the Joint Gambling Authority of the Federal States (Gemeinsamen Glücksspielbehörde der Länder) licencing the site:
● Complaints: www.gluecksspiel- behoerde.de/de/praeventionspielerschutz/verstossmeldenbeschwerden

Lastly, UK bettors and some international users will see the UK Gambling Commission (UKGC) and the Government of Gibraltar licences the site:
● UKGC: www.gamblingcommission.gov.uk/public-and-players/complaints
● Gibraltar: www.gibraltar.gov.gi/finance-gaming-and-regulations/gambling- commissioners-advice-complainants

Alternative Ways to File a Complaint Against Betano

You might have contacted Betano customer care and talked to the licensing authority. However, sometimes, you’re still not satisfied with the result.

In that case, you can use a few alternative methods to file a complaint. One of them is to go through an Alternative Dispute Resolution (ADR) company. Examples of companies such as these are eCOGRA:
● Complaints: https://ecogra.org/alternative-dispute-resolution/

Another option is to leave reviews on review platforms like Trustpilot. It might not have the desired effect of a complaint, but it can get the bookmaker’s attention, as no one likes a bad review.

How to Contact Betano Customer Service

We further examine how to contact Betano customer care using the available support
channels. These methods vary depending on where you register, so it’s always essential to check the specifics of your location. 

However, you can use these channels to resolve everyday problems, like struggling with a football betting bonus.

Live Chat

Live chat is one of the best ways to receive quick support. While it’s typically unavailable 24/7, it’s one of the most efficient methods to get help if the agents are online. The operational times vary depending on your location, but they’ll likely mirror the times closely in your time zone. For example, Nigeria’s live chat is available between 8 am and 11 pm.

Phone Support

Not all locations will have a Betano customer care WhatsApp number, but some might. For example, while it’s not WhatsApp, UK bettors can contact the support team via SMS using the Betano customer care number. However, other countries, like Nigeria, will operate using a call centre. 

● Nigeria Call Centre: 02013303999
● UK Betano customer care mobile number: +44 7360 539790

Contact Email Support

Each location will have specific emails available for support purposes. We list some emails below but check the Help Centre to find the ones specific to your location. 

● Nigeria: [email protected]
● Ontario: [email protected]
● UK: [email protected]
● Germany: [email protected]

Other Support Methods

Various other support methods are available, though they change entirely depending on your location. For example, you can contact support using some social media apps in the UK and Nigeria or send a message directly to the operator’s HR. 

● Nigeria Facebook Messenger: https://m.me/Betano.Nigeria
● Germany Facebook Messenger: https://m.me/betano.deutschland
● UK Facebook Messenger: @BetanoUK
● UK X: @betano_uk