Betfred Customer Service

The quality of a sportsbook’s customer service team is crucial for all signed-up bettors. When problems arise, the customer support team would be a bettor’s best contact to get quick resolutions. 

If you’re a registered bettor at Betfred, you must know how to contact the sportsbook’s customer care channels. Here’s detailed information about Betfred customer care.

How to Contact Betfred Customer Service 

Betfred has four customer support channels that you can use to send complaints. The quickest channel is live chat, but you can also call Betfred's customer phone number for fast responses.

However, Betfred customer service opening hours differ depending on your chosen method. Betfred customer service telephone numbers only accept calls from 8 AM to 8 PM UK time. Therefore, you can use the live chat feature or email the sportsbook to contact them outside Betfred customer services opening times.

●    Live Chat: Yes
●    Phone Support: 0800-028-7747 (UK phone line) and +44 (0)1925-878269 (Rest of the World)  
●    Contact Email Support: [email protected]

How to Make a Complaint About Betfred

If you face an issue where you must send complaints to the betting platform, you must know the proper steps before reporting the problem. You can follow the steps below to find resolutions to your issues at Betfred. 

Understanding The Challenge

When you encounter an issue while spending time at Betfred, the first thing a Betfred customer must do is take screenshots of the problem. Most sportsbooks require users to attach proof of their issues so the customer support team can quickly investigate your complaint.

Then, you must understand what causes the issue. To learn more, you can check Betfred’s terms and conditions or your wagering history. Therefore, you can then submit a detailed explanation when calling Betfred customer services telephone number. 

First Steps to Take

After you’re fully prepared, click the help button on the bottom left of the Betfred website. Then, click the Contact Us tab. Choose your preferred Betfred customer support channel to report your issue. The data you should send to the support team should include:

●    Your name
●    Address
●    Your Betfred account number
●    Username
●    Dates and Times
●    Amounts of Money (if any)
●    The details of the issue you’re facing

Send your complaint in detail, along with the screenshots if the agent requires them. Depending on your chosen support channel, the time it takes for the agent to handle Betfred customer complaints might differ. However, Betfred’s online Customer Service Advisors will process and send you a response within 24 hours.

The quickest way to receive a solution is to call the Betfred customer service contact number. However, the Betfred customer helpline isn’t available 24/7. If you want to report an issue outside operational hours, you can send the complaint to the Betfred customer service email instead.

Depending on the complexity of your problem, the sports betting site’s operator might escalate it internally. Here’s how long it’ll take for Betfred to resolve complex issues: 
●    If the advisors can’t resolve the issue, Betfred will escalate it to a case review manager. You should receive an update within 72 hours. 
●    If Betfred decides to investigate the problem further, you may have to wait up to eight weeks for the final decision. 

Legal Recourse

If Betfred doesn’t respond to your queries, you can go to legal recourse by contacting the betting site’s licensor. Betfred holds two gambling licenses: one from the UK Gambling Commission and one from the Gibraltar Gambling Commissioner.

UK players can contact the UK Gambling Commission.

●    Search Petfre (Gibraltar) Limited, Betfred’s operating company, to find the betting site’s page.

●    Clicking the company name will bring you to the page where you can find a link specifically for complaints.

●    Click the link and follow the licensor’s instructions.

Alternatively, if you’re an international bettor, you can try reaching out to the Gibraltar Gambling Commissioner. Note that the type of complaint dictates the way you’ll have to lodge it.