Bitsler Customer Service: 24/7 Support for All Your Needs

This sports betting platform has two primary ways you can contact its support team. We examine how to make contact and whether there’s a Bitsler customer services phone number. 

We also check out how to lodge a complaint to ensure you’re covered no matter what might happen while betting on this Bitsler website.

How to Contact Bitsler Customer Service?

When looking into customer support channels, we didn’t find a Bitsler customer service telephone number. 

However, you can use the support email to contact the bookie regarding any issues. It might take slightly longer to receive a response than if you use the live chat, though.

The Bitsler customer service live chat is available 24/7 and is the best way to contact support. Whether you’ve completed the Bitsler registration process or not, the live chat will be available to you.

While this brand has multiple social media channels, like Facebook, Discord, X, Telegram, and Instagram, they’re not available for support queries. 

If you’re still wondering, “How do I contact Bitsler customer service?” then look at the table below. We list all of the available contact methods:

Image Credits: Bitsler

How to Make a Complaint About a Bookmaker?

When you have disputes that are more pressing than how to make a Bitsler deposit, you might have to file a complaint. Complaints are reserved for severe issues, such as:

• Illegal activities on the bookmaker

• Sudden closure without reason of your Bitsler account

• Wrong live betting or pre-match odds and game results

• Incorrect management of your account balance and winnings

A Bitsler new customer should know what reasons are valid for a complaint; otherwise, the bookmaker might disregard your complaint. They can check the bookie’s terms and conditions or the licensing authority’s stance on complaints.

Understanding the Challenge

While lodging complaints, you can encounter a few challenges. The licensing authority and bookmaker are often located in other countries. 

As such, the laws and regulations they abide by are most likely different than what you’re used to. 

It can result in your dispute’s outcome being unsatisfactory. It might also be that they listened to your dispute and fixed the issue but didn’t pay out any lost winnings. Unfortunately, in this case, there isn’t a lot you can do except try to escalate the complaint.

Initial Steps for Resolution

Bookies often have specific instructions on how to file a complaint, and the same holds for this brand. You must file the complaint with the Bitsler customer service 24/7 team within 3 days of the dispute. You can use the live chat or email to do so, but we recommend using email.

It’ll provide a more accessible communication chain, which you can use as evidence of the complaint. If you need to make a more official complaint, then using email is also the preferred method described in the terms and conditions.

The Bitsler customer relations team will acknowledge your complaint within 72 hours. They’ll further aim to resolve the dispute within 14 days. However, if contacting the support team doesn’t work, then you can move on to legal recourse.

Legal and Adjudicative Recourse

This bookie holds a Curacao eGaming Commission licence, which means you can contact the Curacao Commission with any disputes. You should add information like your name, account information, the bookie’s name, and the details of your dispute.

While there’s no Bitsler customer service free phone number, the Commission has a phone line available. The bookmaker lists the following contact methods to reach out to the Commission about your complaint:

• Phone Line: +5999 465 1134

• Email: [email protected]

If that email doesn’t work, we also have another official email you can use for the Curacao eGaming Commission, which Antillephone regulates:

• Email: [email protected]