Sports Betting
Cloudbet Customer Service
Learn how to contact Cloudbet customer service. Check which contact options are available and see what steps you must take to file a complaint at the bookmaker.
Customer support should be your go-to if something doesn’t go as expected when betting at an online bookmaker. This is why it’s important to stick to top-rated sports betting sites, as you can count on the staff to help you when you need it the most.
That’s where Cloudbet customer service comes in. Since 2013, the bookmaker has been known for providing a stellar customer support experience. Our guide will explain what you need to know, including how to contact Cloudbet customer care or file a complaint.
How to Contact Cloudbet Customer Service
Bettors looking to contact Cloudbet customer support have two options: live chat and email. The live chat feature is available 24/7 and can be accessed through the chat icon in the lower right corner.
For serious matters, we recommend contacting support via email. In addition, you can only escalate your complaints using this option. Unfortunately, at the time of writing, there wasn’t a Cloudbet customer service number. For more information, please refer to the table below.
| Live Chat | Yes |
| Phone Support | Not available |
| Email Support | [email protected] |
Cloudbet Customer Service Answering Times
Cloudbet customer service aims to answer your questions as quickly as possible. Still, it’s worth noting that the answering times can vary depending on how busy the staff is. On average, you can expect an answer to your query within a few minutes via live chat.
As you’d expect, the answering times via email tend to be longer. However, the good news is that the staff usually provides a more detailed answer. You should choose this option if your problem is more complex or if you wish to file a complaint with the bookmaker.
Other Customer Service Resources at Cloudbet
The bookmaker offers a few resources for those who prefer to take matters into their own hands. These options are located in the site’s footer, under the “Help Center” and “Blog” sections.
The help center has seven categories, such as Sports, Deposits, Withdrawals, and Promotions, which makes it easier for bettors to find what they’re looking for. Most categories contain over a dozen questions and answers.
The blog features guides, news, and sports betting tips. We found articles explaining how odds work, what margin betting is, and how to purchase Bitcoin, for instance.
Image Credit: Cloudbet
How to Make a Complaint About a Bookmaker
You can find more information on how to file a complaint against Cloudbet by reading the terms and conditions, section 19 – Governing Law and Dispute Resolution. Follow the short guide below to get started:
- You should initially contact support via live chat or email. Complaints about bet outcomes should be made within seven days. Other complaints must be filed within one month.
- A customer service representative will investigate your complaint and attempt to solve it. If the staff doesn’t offer a solution, you can escalate the complaint further by contacting the Head of Customer Support via email at [email protected].
- The Head of Customer Support will conduct an internal analysis and provide a final decision within eight weeks. If you disagree with the decision, you can escalate the dispute to the International Centre for Dispute Resolution (ICDR) within 365 days.
Alternative Ways to File a Complaint Against Cloudbet
Gambling commissions are required to follow strict industry standards regarding dispute resolution. If you didn’t manage to resolve a dispute by contacting Cloudbet, you might be able to file a complaint through Curaçao eGaming. Here’s what you'll have to do:
- Visit Curaçao eGaming’s website and go to the Intermediate Complaint Handling page. Check if you’re eligible to file a complaint by reading the checklist. Once you’re ready, click “Continue”.
- Read and agree to the Complaint Policy. Enter the required information, including your player ID, email address, dispute amount, and currency, and click “Next”.
- Explain what went wrong and upload any documents or screenshots to support your claim. Confirm you’ve completed the bookmaker’s KYC procedure and that the information provided is true.
Curaçao eGaming will validate or dismiss your claim within seven days. If your complaint is approved, the operator will have seven days to prove they’re working to resolve the dispute.
Anders is an iGaming specialist with 7 years experience in content creation and strategy implementation in both the casino and betting industry across diverse markets with main focus on the Nordics.