CopyBet Customer Support: Reliable Assistance Anytime, Anywhere

How to Contact CopyBet Customer Service?

CopyBet Customer Service

CopyBet provides several ways for users to contact its customer support team. When you visit the sports betting site, you’ll notice a Support button in the bottom right corner of every page. 

However, it’s worth noting you’ll have to go through a chatbot before getting in touch with an actual live agent. You can also find the site’s email information at the bottom of the homepage. 

So, if you’re wondering “how do I contact CopyBet customer service?”, here are the available channels that you can use. 

How to Make a Complaint Against CopyBet?

When you have a complex complaint against CopyBet, like if you’re not getting a CopyBet payout or not receiving your deposit, the operator has set up several steps you can follow to resolve. Depending on how complex your issue is, there might be extra steps you must take before you can reach a resolution. If you’d like to file a complaint, here’s what you can do. 

Understand The Problem

When encountering a problem on the CopyBet website, you must assess what’s going wrong before reporting it to CopyBet customer relations. Check if you get an error notification, reread the sportsbook’s terms and conditions, and study your past transactions or bet history. Once you understand what’s going wrong, take screenshots that could work as proof, and you can attach them along with your complaint. 

Reading the terms and conditions may also give you more information regarding which law the operator works under. This will ensure you’re well-informed if you decide to go to legal proceedings. 

As a betting site operating under the UK Gambling Commission, you can refer to UK laws when complaining against CopyBet. 

Initial Steps for Resolution

After fully understanding the issue, you can report your concern to CopyBet customer service. CopyBet requires you to report complaints to its email address and thoroughly explain which terms you think the operator broke. You might also want to attach some supporting documents to the email, including: 

• Your transaction history (deposits and withdrawals)
• Betting history
• The problematic bet slip (if any)
• The error notice (if any)
• Your CopyBet account details

The operator will then take seven business days to process your complaint. The customer support agent will then email you the answer to your complaint. 

Legal and Adjudicative Recourse

As CopyBet is a licensed sports betting site, you may go to the site’s licensor for support. CopyBet betting is under the regulation of the UK Gambling Commission. Here are the steps you can take to report CopyBet to UKGC. 

Complain in UKCG

1.  Load UKGC’s website and click Search the Business Register. 

Complain in UKCG Step 1

2.  Type in CopyBet UK Limited, then click the link to the company’s page. 

Complain in UKCG Step 3

3.  Scroll down to find the Make a Complaint link. 

4.  Click the link and fill out the complaint form thoroughly.