Contact Cricbaba Sportsbook Customer Service | Sports Boom

Uncover how to get in touch with Cricbaba’s customer support team in this expert guide. Learn how to make a complaint against the popular Indian bookmaker.

Luke Jones
Luke Jones

Last Updated: 2024-05-30

Ziv Chen

7 minutes read

Table of Contents
Cricbaba
Licenses: Curaçao
Unavailable in your country
  • Attractive bonuses
  • Fast withdrawals
  • Localised support
  • Payment Methods

    If you have any questions or are experiencing any trouble at Cricbaba, you can rest assured knowing that a professional Cricbaba customer care team is standing by 24/7 to help you. Customers have a couple of easy options available to them, and we will cover them below, along with a variety of other tips to help you get the most out of your Cricbaba experience.

    How to Make a Complaint Against a Bookmaker

    While the overwhelming majority of bettors don’t encounter problems with their online sportsbook, the sad fact is that some do. Be warned that the complaint process can be difficult to navigate, and you may not get the desired outcome. 

    •    Check T&Cs: If you have a complaint, you need to start by scouring Cricbaba’s terms and conditions to see if your situation is addressed. For instance, if the site doesn’t let you withdraw, it could be because you haven’t completed the verification process or satisfied a wagering requirement. If you didn’t receive an advertised bonus, it could be because you used a payment option that doesn’t qualify for the offer. Make sure that you have a valid grievance before you lodge a complaint. 
    •    Cricbaba Customer Support: Before you start thinking about calling the police or the appropriate licensing agency, you should first try to resolve the complaint with Cricbaba customer support. While there is no Cricbaba customer care number,  you can use the live chat feature to get in touch with Cricbaba customer support instantly. When chatting with the agent, be sure to express your complaint politely and in detail. While the Cricbaba complaints agent might not be able to resolve the problem immediately, they will do their best to give you a final verdict as soon as possible. Make sure to take notes and record all of your efforts.
    •    Curacao eGaming: If the Cricbaba complaints department doesn’t settle the issue to your liking, then you can take your complaint to Curacao eGaming, the site’s gambling regulator.

    You can only do this through Curacao eGaming’s official website. Select the “File a Complaint with CEG” link and review the provided checklist. 

    o    When you lodge your complaint, you’ll need to give a few personal details, including your full name, residential address, and email address. 
    o    After your complaint has been submitted, Curacao eGaming will launch an investigation. This can take up to a couple of months, depending on the complexity of the case. 
    o    If Curacao eGaming sides with you, then Cricbaba Sportsbook will need to make things right. If things don’t go your way, then there is very little you can do. Curacao eGaming’s decision is final and binding. Because Indian authorities have no jurisdiction or influence in Curacao, they won’t be able to intervene.

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    Alternative Ways to File a Complaint Against Cricbaba

    If you called the Cricbaba customer care number in India but the site didn’t offer you a favourable result, then you have a few other options. Again, always try to resolve complaints by first contacting the Cricbaba India customer care number or using the live chat feature to talk with an agent. 

    One effective way of having your complaint heard and read by others is to comment on various sportsbook review sites that provide Cricbaba customer reviews, such as Trustpilot. In a lot of cases, Cricbaba will post a response for all to read. The site might give in simply because the bookie doesn’t like having negative things written about it. You may also find that other players who have experienced the same thing as you can provide valuable advice. 

    How to Contact Cricbaba Customer Care

    As mentioned, there is no Cricbaba customer care number in India. Hopefully, they will eventually have a Cricbaba customer care number in Delhi, India. Nevertheless, you can still get in touch with the Cricbaba customer support team by using live chat or email. 

    To use the live chat function, hit the “Contact Us” or “Chat With Us” link in the main menu. After you provide your name, email address, and date of birth in the popup chat box, you just have to hit the “Start Chatting” button. A Cricbaba customer support agent will be on the other end right away. You can then politely provide the details of your problem.

    You can also submit a contact form or send an email. If you go this route, be prepared to wait an hour or so to hear back. Make sure to provide as much detail as possible. As of writing this Cricbaba customer care review, the operator does not have any significant social media presence. However, it does feature a FAQ page that features solutions to common queries on payment methods, promotions, and more. This should be your first port of call for quick and efficient support. 
    Cricbaba FAQ page

    FAQs

    What should I do if I can’t make a withdrawal?

    If you can’t withdraw your money, head over to Cricbaba’s terms and conditions to see if there are any obvious reasons, such as failing to get verified or not satisfying a bonus wagering requirement. If you can’t find the answer there, use the live chat feature to contact the Cricbaba complaints department. They will help you solve the problem.

    Are there separate customer service sections for the casino and sportsbook?

    No. Cricbaba customer care deals with all sportsbook and online casino questions. Be it rules for certain table games or a question about Cricbaba sports betting options, Cricbaba customer support provides all the answers.

    Can I lodge a complaint about Cricbaba with Curacao eGaming?

    You can lodge a complaint with Curacao eGaming at their official website, but they will not even look at it until you have tried to resolve the issue with Cricbaba support. 

    Is there a Cricbaba customer number in India?

    Currently, there is no Cricbaba customer care number in India. The best way to contact Cricbaba customer support immediately is by using the live chat feature. 

    Luke Jones
    Luke JonesSports Betting Writer

    With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.