Sports Betting
Emirbet Customer Support: Contact Options, Response Times, and FAQs
Learn how to contact the Emirbet customer service team and how to make a complaint against the sportsbook if something goes wrong.
Our experts recently put the Emirbet customer services team to the test. This Emirbet customer relations guide will discuss the results while filling you in on anything else you want to know about reaching the Emirbet customer support team via live chat, telephone, and email. We will also walk you through the process of lodging complaints against the sportsbook.
How to Contact Emirbet Customer Service?
If you have a question or encounter a problem during your time at the sportsbook, Emirbet’s support staff are available 24/7. Before we get into the contact options, we would like to point out that the bookmaker has a pretty extensive FAQ section that offers answers and solutions to a wide range of issues.
Unfortunately, there is no Emirbet customer services free phone number. However, you can contact the team immediately by using the Emirbet customer service live chat feature. We were connected to an agent in 30 seconds. The other available option is through email. You can expect to get a reply within a couple of hours, but it can take up to 24 hours.
Emirbet doesn’t yet have a presence on social media. We hope that changes soon as platforms like X, Instagram, and Facebook give customers more contact options.
Live chat | Yes |
Phone support | N/A |
Email support | |
Social media | N/A |
How to make a complaint about Emirbet
If you feel you have been treated unfairly by Emirbet, you will be relieved to know that there are processes in place to achieve a resolution. You might be ready to take your complaint directly to Curacao eGaming, but you need to do a couple of other things before the regulator will acknowledge your complaint.
We suggest that you start by scouring the sportsbook’s terms and conditions to find out if the issue is addressed there. Make sure to take notes and record the details of your interactions with the bookmaker.
The next step is to contact Emirbet customer service and fully explain your complaint. If the situation is resolved, then no further action is required. If you don’t get satisfaction at the customer service level, you can then file a complaint with Curacao eGaming.
Once you have submitted all your evidence and relevant documentation through Curacao eGaming’s complaints portal, the regulator will investigate the matter. It usually takes about 2 months, although it can be slower or faster depending on the complexity of the complaint.
If the regulator finds in your favour, Emirbet will have 6 days to rectify the situation. If the regulator sides with the sportsbook, then that’s the end of the road because all of CEG’s decisions are final and cannot be appealed.
Alternative ways to file a complaint against Emirbet
If you couldn’t successfully resolve your complaint through the sportsbook or Curacao eGaming, you can still let your dissatisfaction be known in other ways.
You could always post an account of your experiences on sites like Reddit and Trustpilot. In some cases, the bookmaker will reply and, in some instances, even rectify the situation simply because the sports betting site doesn’t want bad publicity. Even if posting on social media doesn’t fix things, it will at least serve as a warning to others who may be considering signing up at Emirbet.
With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.