Gbets Customer Service

When signing up at Gbets, ensure you know all available customer support methods. Knowing what type of support to contact will save you a lot of time if you ever encounter an issue. We thoroughly explore all the contact methods and how to lodge a complaint with this bookmaker.

When making a complaint, there’s a strict process to follow at most bookmakers. Gbets is no different in this regard. Punters can find most of the information under the “Dispute Resolution Procedure” section in the terms and conditions.

Complaints are official disputes you have with the bookmaker brand, generally regarding the following issues:

• The calculation of your winning
• How the bookie manages your funds
• Any criminal activities or signs of fraud
• Unfair/illegal terms and conditions
• Sudden closure of account without a valid reason
• Cancellation or voiding of your bets without a valid reason

Complaints are always about critical problems the bookmaker’s management needs to resolve. More minor issues, like being unable to claim a bonus or struggling to register, should be addressed with the standard Gbets customer care.

Understanding the Challenge

However, filing a complaint isn’t always clear-cut. If you live in a different province from where the bookmaker is licensed, you might experience some challenges. These challenges include delayed response times or solutions that do not directly affect you.

With the National Gambling Board overseeing all of the regulating bodies in South Africa, there’s less chance of punters being disregarded. Still, keeping track of any complaints you make and seeing what the investigations reveal is essential.

It’s vital to note that just because a regulating authority launches an investigation into your complaint doesn’t mean it’ll have a favourable outcome for you.

Initial Steps for Resolution

When making a complaint, there’s a set procedure you have to follow. The first step is contacting the bookmaker’s customer service. For South African punters, it involved contacting their support through the Gbets customer care number for South Africa, email, or live chat.

You’ll need to provide the following information as part of your complaint:

• Username and Gbets account number
• Registered name and address
• Detailed explanation of your complaint and issue
• Specific dates and times related to the complaint

Depending on the severity of your complaint, the issue will be handled by the Customer Service team, Team Leader, or Manager. It can take at least 72 hours to investigate the complaint sufficiently. The contact methods are:

• Email: [email protected]
• Phone: 021 493 5638
• Live Chat 24/7

Legal and Adjudicative Recourse

If you’ve gone through the bookmaker and still can’t resolve the issue, then it’s time to contact the regulating board. The primary board regulating the Gbets website is the WCGRB (Western Cape Gambling and Racing Board).

This board ensures that all bookmakers comply with gambling regulations and handles complaints about them. The National Gambling Board further ensures that the WCGRB appropriately runs, regulates, licences, and investigates online bookmakers.

To contact this board, you can use the following methods:

• Phone: 021 480 7400
• Illegal Gambling Email: [email protected]
• Corruption Report Email: [email protected]
• Standard Email: [email protected]

Since the emails are more for specific reports or general enquiries, we recommend using the phone number to lodge your complaint.

Sometimes, you go through all of the official channels and still don’t get a resolution. In this case, you can use alternative means to file your complaint. The first way is to contact the National Gambling Board directly.

You can make your complaint using the following methods:

• Phone: 010 003-3475
• Fraud/Corruption Email: [email protected] 
• Standard Email: [email protected]

The other way is to contact Goldrush Group, of which Gbets is a part. You can get in touch using these methods:

●    Phone: +27 (0) 11 0732800
●    Fax: +27 (0) 11 2797901
●    Contact Form on www.goldrushgroup.co.za/contact-us/

Source: Goldrush

Besides these entities, you can also leave a review explaining the issue on official review sites like Trustpilot. However, this is not to say this will lead to any resolution.

Another way to contact Gbets is through its general customer service channels, which include a live chat, email, and phone number. These queries are more typical of punters’ everyday problems.

It includes standard questions like registering or claiming a bonus and slightly more complex ones. If you’re having trouble logging in or want to know more about deposits/withdrawals, the support team can help.

Live Chat  

A 24/7 live chat is available at the bookmaker, whether you’ve completed the Gbets registration process or not. When using it, you must provide your name and surname, player ID, and the reason for contacting support.

We’ve found that support is quick to answer and generally efficient in solving queries. The live chat is available through the yellow icon at the bottom of the screen.

Source: Gbets

Phone Support

While the phone support isn’t a Gbets customer care WhatsApp number, it’s still a landline that’s available 24/7. When talking to a service team member, punters can call the line for direct support.

The number for this sports betting platform is:

• Gbets customer care number: 021 493 5638

Source: Gbets

Contact Email Support

The last method you can use when contacting customer support is email. Email is an excellent way to ask for help with more complex issues. These problems include live betting troubles or the inability to claim the football betting bonus.

The email is:

• Support Email: [email protected]

Source: Gbets

The last way you can get help is by finding the answers yourself. The FAQ section lists some of the common questions punters have. You might find the help you need without contacting the customer service team by reading the answers to these questions.