Sports Betting
GGBET Customer Service
Some of the most crucial information you should know before signing up at a bookmaker is how to contact their support. That’s why we delve into this bookie’s support channels, looking at whether it has a GGBET customer care phone number, live chat, or email.
Wwe also show you how to file an official complaint. Read on to learn why complaints can be necessary and how to lodge one with customer care at GGBET.
How to Contact GGBET Customer Service
We examine how to contact GGBET customer care to ensure you can easily reach a live agent. The support agents are available to help with everyday issues, such as struggling to complete the GGBET registration process.
You can contact customer service using the GGBET customer care mobile number, live chat, and email. The live chat is available 24/7, and you’ll find the support email and GGBET customer service number options depending on your country.
| Live Chat | Yes, 24/7 |
| Phone Support | +44 (203) 769-19-62 (UK, CN, HU, ES, PT, JP, FR, RO, RU) +3 (572) 506-06-21 (DE) +48 (45) 363-05-55 (PL) |
| Email Support | [email protected] |
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How to Make a Complaint About a Bookmaker
Sometimes, your issues are too severe to solve using the GGBET app customer care number. In that case, filing an official complaint is the better option. However, what sort of disputes typically require an official complaint can vary by site.
Common reasons to lodge complaints using the GGBET customer number or email are:
● Mismanagement of winnings or account
● Fixed game results or odds
● Criminal activity
● Underage gambling
Not all issues are severe enough to warrant an official complaint. For example, if you struggle to claim the GGBET new customer offer, you can ask support agents for help.
However, if you find out the live betting odds are fixed, it might be better to lodge a complaint using email.
Understanding the Challenge
The issue with filing complaints is that it’s not always as easy as simply calling the customer care number of GGBET and stating your dispute. Like many bookmakers, this sports betting platform holds a licence from an international licensing authority.
As such, the gambling regulations and rules can differ from what you know. It can also result in delayed dispute resolution even after you contact the GGBET customer care number with your dispute.
Initial Steps for Resolution
While filing complaints can be problematic, it’s still better to do this than ignore an issue. By following the set process, you can prove you contacted the bookie about it, which is essential if you want to take legal action.
While the complaints section in the bookie’s general terms and conditions isn’t detailed, it does state you should contact GGBET customer support with your dispute “as soon as reasonably practicable.”
Email is the best contact method because you have written evidence of your complaint. Live chat is the second best method, followed by using the customer care number at GGBET.
The email you can use for complaints is:
● Email: [email protected]
Legal and Adjudicative Recourse
If contacting the bookie via your GGBET customer care email ID doesn’t work, the second step is to contact the licensing authority. The GGBET website holds a Curacao eGaming licence, which Antillephone regulates. Antillephone will only handle complaints related to a breach in licensing.
Simply explain the dispute, provide your login details and screenshots if necessary, and send them an email to:
● Email: [email protected]
Alternative Ways to File a Complaint Against GGBET
If emailing the licensing authority doesn’t work, other alternatives are available. The bookie’s licence holder, River Entertainment BV, is under Xecutive Corporate Management (XCM) BV’s compliance management. As such, you can email XCM with any complaints on:
● Email: [email protected]
However, eCOGRA also regulates the site for fairness. If XCM doesn’t resolve the matter, you can use eCOGRA’s Alternative Dispute Resolution (ADR) services via:
● ADR Portal: https://ecogra.org/alternative-dispute-resolution/
You can also leave GGBET customer reviews on websites like Trustpilot if none of these solutions help you resolve the issue. However, there’s no guarantee that this will get a decent response from the bookie.
Anders is an iGaming specialist with 7 years experience in content creation and strategy implementation in both the casino and betting industry across diverse markets with main focus on the Nordics.