Sports Betting
Goldenbet Customer Service
Goldenbet customer support is available at all times to answer any questions you might have while using the sports betting site. Should you encounter a problem, the customer service representatives are there to help with fast response times. This guide will explain how Goldenbet customer service works and how to file an official complaint if your issue isn’t resolved.
How to Contact Goldenbet Customer Service?
You can speak to Goldenbet customer service 24/7, but the live chat provides the best way to get in touch. Every page on Goldenbet has a chat icon that you can open to connect to the team through live chat, where you should receive a helpful response very quickly.
If you prefer, you can also send an email to the support team. While there’s an FAQ page, it’s pretty limited, and there’s no Goldenbet customer phone number.
| Live chat | 24/7 |
| Phone | Not available |
| [email protected] | |
| FAQ | Limited answers to questions |
How to Make a Complaint About Goldenbet
Whenever you have an issue while using Goldenbet, the support team is there to provide assistance and hopefully get it resolved.
However, on the off chance that they’re unable to help, you can take further action to achieve a fair resolution.
As a legal betting site with a licence application to the Curacao Gaming Control Board, Goldenbet is required to address all complaints that users make against them. If you have a problem that the Goldenbet customer care team are unable or unwilling to help you with, you can file an official complaint.
Understanding the Challenge
Online football betting sites such as Goldenbet must be licensed to operate legally. This site holds a gambling license with the Curacao Gaming Control Board under its parent company, Santeda International BV.
Online gambling licenses ensure that sportsbooks and online casinos operate fairly. However, when you use Goldenbet or any other regulated betting site, it’s still possible to run into problems such as:
- Deposits not being credited to your account
- Goldenbet bonus not working
- Bonuses cancelled or removed
- Withdrawals taking too long or being cancelled
- Account closed
- Issues with the registration process
- Bets settling incorrectly, awarding no payout for a win
- Live betting not working as it should
Initial Steps for Resolution
When you have an issue while using Goldenbet for sports betting, open the live chat from any page to connect to a member of the support team. This is the fastest and easiest way to solve any problem, as the customer support representatives are available 24/7.
You can also use the Goldenbet customer service email address to raise your issue, ensuring you provide all the necessary details.
While there isn’t a Goldenbet contact number customer service option, the email and live chat are both fast and simple, allowing you to describe the issue you’re having and get a response quickly.
As the live chat is operated by a chatbot, the answers are instant. Our Goldenbet review team tested it out and found it to be very helpful, providing good answers to many different questions.
However, sending an email is better if you want a human response. If you’re unhappy with how the team has responded to your issue, you can proceed to the next steps.
Legal and Adjudicative Action
Goldenbet strict standards as any licensed betting site. These standards ensure that users are treated fairly, with rules allowing official complaints to be registered and investigated.
If you feel you’ve been treated unfairly while using the betting platform and your attempts to contact support have failed, you can lodge official Goldenbet customer complaints.
According to the Curacao Gaming Control Board, a complaint must be made to the sportsbook directly.
Alternative Ways to File a Complaint About Goldenbet
If you’re unhappy with the resolution of your complaint against Goldenbet, there are other ways to proceed:
- Using an Alternative Dispute Resolution provider – These services adjudicate on behalf of gambling site users who have a dispute. If your complaint hasn’t been handled, you can speak to an ADR provider, who will step in and help you achieve a proper resolution.
- Writing an online review – Social media and review sites like Trustpilot are a great way to voice your concerns to other users and warn them of potential issues. Quite often, the sportsbook customer support team will monitor these reviews and address your complaint to help solve it.
With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.