HollywoodBets Customer Service

One of the most important but often overlooked aspects of an online gambling platform is its customer service. All the best sites should have a fast, responsive, and helpful customer support team that is on hand to provide assistance should you ever need it. When writing our review, we analyzed the HollywoodBets customer support options to find out which contact methods are available, how to use them and how to escalate complaints if needed.

How To Make a Complaint About a Bookmaker

Online gambling comes with risks, as you need to provide your personal information when you sign up and deposit real money before you can bet. As such, online gambling platforms such as HollywoodBets have a responsibility to protect their users.

 One of the best ways bettors can reduce the risks involved in sports betting is to only use licensed and trusted gambling platforms. A sports betting license is awarded by a gambling commission, which reviews the site and its security protocols before it grants its seal of approval. This is then displayed on the homepage for users to verify. 

The site must uphold the rules and regulations set out by the gambling commission to keep the license, and users who feel that they’ve been treated unfairly can make an official complaint against them. Sites which break the rules may face fines and other penalties. Some common issues which users might have while using the HollywoodBets website include: 

• Withdrawals not working
• Bets not settling after an event is over 
• Payouts not awarded after a winning bet 
• Bonus funds not being granted
• Account funds being frozen  
• Problems with account verification 
• Issues with live betting odds  Personal data not being secured

Steps Towards Resolution

If you encounter any of these or other issues while using HollywoodBets, your first step should be to contact the support team. HollywoodBets customer care staff are there to help answer your questions and solve problems which users might face. Generally speaking, they’ll always try their best to help you and provide assistance in any way that they can. 

When speaking to the support team, it’s important to recognize that they’re just trying to do their job. Having an issue with your betting account can be frustrating, but it’s still good to be polite to those who are there to help. 

If the customer support team is unable to properly resolve your issue, you can move to the next step of filing an official complaint. Licensing commissions are there to protect users and maintain the integrity of gambling platforms. If you’ve been mistreated, you can contact them and have them adjudicate on your behalf

Legal and Adjudicative Action

If your efforts to contact customer support and reach a solution have failed, you can proceed by contacting the licensing organization. HollywoodBets is licensed in five provinces of South Africa. This means you can legally complete the HollywoodBets registration and bet, provided you live in one of these provinces. It also means that if you have an issue which doesn’t get solved by the customer support team, you can get in touch with the licensing authority local to you and file an official complaint. 

To file a complaint, simply check which licensing authority is local to your province. For HollywoodBets, this is either Western Cape, Gauteng, Mpumalanga, Limpopo or Kwazulu-Natal. Open the website for your province’s gambling authority and find the complaint form. You’ll need to provide evidence, including screenshots of your contact with the customer support team. Make sure you name HollywoodBets and give the license number, too.