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Horus Casino Customer Service

This guide will explore Horus Casino’s customer support. We will tell you how to contact Horus Casino customer care and walk you through the steps you need to take if you wish to file a complaint about the bookmaker or casino.

Ziv Chen
Ziv Chen

Last Updated: 2024-07-29

Luke Jones

5 minutes read

Horus
Licenses: Curaçao
Unavailable in your country
  • Daily Free Chips and Bonuses
  • Send Friends Chips
  • Live and Vibrant Community
    • Payment Methods

    In addition to the abundance of sports betting options, thrilling casino games, and enticing bonus offers, Horus Casino boasts responsive and professional support, available 24/7. 
    Overall, our experts were quite happy with the level of support they received from the Horus Casino customer care team. 

    How to Contact Horus Sportsbook Customer Service?

    If you have a question or concern about the Horus Casino website, you can rest assured knowing that the Horus Sportsbook customer care team is there for you 24/7. However, your first port of call for quick advice should be the site’s FAQ section. 

    It’s not the most comprehensive help section around, but it covers a wide range of common questions and problems.

    Alternatively, you have two options for connecting with Horus Sportsbook customer service. You can instantly contact a live agent by hitting the live chat icon at the bottom of the screen. The other option is email. 

    While this method is generally just as effective, the process takes longer. Unfortunately, there is no Horus Casino customer service number or Horus Casino customer care WhatsApp number. 

    Live Chat24/7
    Phone SupportN/A
    Email Support[email protected]

    How to Make a Complaint about Horus Casino?

    Anyone who has a complaint about Horus Sportsbook or Casino has avenues of recourse. This is a key benefit of playing at a licensed site. 

    Check the T&CS

    First, you should see if your complaint is specifically addressed in the site’s T&Cs. For example, let’s say that you can’t make a withdrawal. 

    Checking out the T&Cs will likely reveal the reason. Maybe you aren’t verified, or perhaps you have an active sticky bonus. Problem solved.

    Contact Customer Support

    However, if this step doesn’t solve the issue, it’s time to take the next step. You can reach the Horus Casino customer care team via live chat or email. 

    Remember to meticulously document your complaint and all interactions with other involved parties. This should include screenshots of chat sessions with the Horus customer service team. 

    When you talk to the representative, maintain your composure and provide as much detail as possible. Horus will go over the complaint and come to a conclusion. 

    File a Complaint

    If the situation gets resolved by the Horus Casino customer support team, then all is right in the world. If Horus goes against you, and you still feel that you are in the right, then you can take the final step: filing a complaint with Curacao Antillephone N.V. 

    Before you lodge the complaint, understand that the licensing authority will not get involved unless you can prove that you have tried to resolve the issue directly with the Horus Sportsbook customer service. This is standard practice. 

    Unlike many regulators that have online complaints portals, Antillephone N.V. only accepts complaints through email. As such, it is critical to include all details and any other relevant information in your email.

    The regulator will then investigate the matter. It takes an average of 2 months to do this. Once a decision has been made, you and Horus Casino will be given the verdict. This decision is final and cannot be appealed. If the decision is in your favour, then Horus Casino will be required to fix the situation quickly.

    Alternative Ways to File a Complaint Against Horus

    So, you went through both the Horus Casino customer care phone number and the regulator, but things didn’t go your way. While the official complaints process is finished, you still have a few ways of applying pressure. 

    User Review Platforms: For starters, you can visit user review platforms like Trustpilot, the Google Play Store, and the App Store to share your story. This may not solve your problem, but it serves as a warning to others considering signing up at Horus.

    Social Media: In a similar vein, you can post your thoughts on social media sites like Facebook, X, and Instagram. Again, this probably won’t solve your dilemma, but it raises awareness. You may get some helpful advice from other customers who have experienced the same thing. There is even a chance that the Horus Sportsbook customer care team will see your thread and give in just to avoid bad publicity.

    Ziv Chen
    Ziv Chen Sports Betting Editor

    Ziv has over two decades of experience in the iGaming and sports betting industries. His love of writing dates back to his school years, when he made his mark as the editor of his school’s newspaper.