Sports Betting
JeffBet Customer Service Guide - Contacting Support Team
Customer support is one of the most important aspects of any popular sports betting platform. It’s the only way bettors can get help with soccer betting or any other problems they might have.
That’s why we look at how to contact support using a JeffBet customer service number or email, and what the process is for filing an official complaint.
How to Contact JeffBet Customer Service?
While there’s no JeffBet customer support telephone number, you can contact support agents using the 24/7 live chat. The chat icon is available at the bottom of your screen, though it’ll first use a bot to try and answer your questions.
Besides the live chat, there’s also a support email. However, bettors are likely to wait 24 to 48 hours to receive a response to their email. That’s why live chat is the best support method for everyday issues.
It’s also ideal if you want more information regarding the JeffBet registration process. Apart from live chat, you can also contact the bookmaker via email address mentioned below, regarding JeffBet bonuses, payment or withdrawal issues.
| Live Chat | Yes, 24/7 |
| JeffBet customer support number | N/A |
| Email Support | [email protected] |
JeffBet Customer Service
How to Make a Complaint About a Bookmaker?
Sometimes, contacting the usual channels, like a live chat, support email, or JeffBet LTD customer service numbers, isn’t enough to solve your problem. Severe disputes can arise that require you to take a more official route. The possible reasons for lodging a complaint can be:
- Incorrect winnings calculations
- Unfair management of your JeffBet account
- Issues with live betting odds and results
- Illegal activity, like underage gambling
Understanding the Challenge
While complaining is the best route to take, it’s not always easy. Many bookmakers use licences from authorities that aren’t based where you live.
That can mean not only are the gambling regulations different, but it also takes longer to resolve complaints.
However, we would recommend you still make the complaint, as it’s better to have a record of your dispute and the bookie’s response to it.
Initial Steps for Resolution
The first step in making a complaint is reaching out to the bookmaker. The terms clearly outline the process you have to follow. It includes reaching out to the JeffBet new customer care email address for complaints within 6 months of the dispute happening.
You should describe the issue, provide your details, and attach any necessary information, such as screenshots, dates, and times. The support team will confirm receipt of the complaint within 24 hours and endeavour to solve the dispute within 8 weeks of receiving the complaint.
- Complaints Email: [email protected]
Legal and Adjudicative Recourse
Sometimes, contacting JeffBet customer support doesn’t result in a satisfactory solution. In that case, it’s time to contact the licensing authority through the official complaints channel.
The JeffBet website holds two licences, one from the UK Gambling Commission (UKGC) and one from the Malta Gaming Authority (MGA). If you’re a UK resident, then you have to lodge a complaint through the UKGC. This page explains when you can complain and guides you in the process:
- Complaints Portal: www.gamblingcommission.gov.uk/public-and-players/complaints
UKGC Complaints Portal
The MGA complaints process is available for non-UK bettors. If this is you, you can fill in the form available through the link below, describing your dispute and adding any other necessary details.
- Complaints Portal: www.mga.org.mt/player-hub/lodge-a-complaint/
MGA Complaints Portal
Alternative Ways to File a Complaint Against JeffBet
Some bettors prefer to use alternative ways of filing complaints. However, it’s best to use alternative methods only after trying the official route.
Most alternative dispute resolution (ADR) organizations will require you to at least have contacted the bookmaker about your problem.
Still, if you did everything we described above and still have issues, then you can use eCOGRA’s ADR. It’s available to bettors playing with the MGA and UKGC licenses through the following page:
- Complaints Portal: https://ecogra.org/alternative-dispute-resolution/
eCOGRA’s alternative dispute resolution
If that doesn’t work, then the last advice we have for you is to use review sites like Trustpilot. However, if you take this route, your complaint will be treated as a bad review and unlikely to be resolved.
We also didn’t see the bookie being very active on such sites in regard to responding to reviews.
Anders is an iGaming specialist with 7 years experience in content creation and strategy implementation in both the casino and betting industry across diverse markets with main focus on the Nordics.