McLuck Casino Customer Service & Support

Live Human Agent or Bot Chat

The live chat option at McLuck Casino opens by default to a conversation with their chat bot. The McLuck bot is impressive and knowledgeable, but we both know that some help requests require a human touch.

McLuck makes it easy to get a live agent from their customer service team. If you need live human support, simply scroll down to the bottom of the list of options on the chat bot. There you should see an option to request a transfer to a live human agent. I requested this and I was put into a queue with just one person ahead of me. Within a minute or two, I was speaking with a real person via chat.

Submit a Ticket Through Help Center

Another option if you don't want to wait to get connected with an agent is to go through the help center at McLuck Casino. There you can submit a ticket and walk away. Their customer care team will attend to your request and reply to your questions with the help you need.

E-mail and Phone Support

Another option is to just send an email to their customer service team. To do that, simply write support@mcluck.com and include all the relevant details so they can help you resolve your situation.

In the event that you have a pending payment, there is an option for contacting them via phone. However, via phone they only attend to payment inquiries. All other customer support requests must flow through one of the other channels. The telephone number for phone customer service is 424-842-4264 and they are available 24 hours per day to attend to your payment inquiries.