Sports Betting
Melbet Customer Service
Learn how to make a complaint against Melbet Sportsbook in this in-depth guide. Contact Melbet Sportsbook’s customer service team today.
Before you start betting online at Melbet Sportsbook, it’s a good idea to familiarise yourself with the customer support options and check how they work. Should you ever have a question or issue of some kind, the customer support team is available for you to speak to. When we wrote our review of Melbet Sportsbook, we carefully investigated the customer service options.
In this guide, we’ll provide details on Melbet customer support and give advice on what to do if you ever encounter a problem. If you feel like you’ve been treated unfairly while football betting online, you should know how to resolve it and make a complaint if necessary.
Image Credits: Melbet
How to Contact Melbet Customer Service?
Getting in touch with the support team at Melbet is straightforward. The sports betting site offers a few different ways to contact them if you require assistance or have any kind of problem. These are:
| [email protected] | |
| Phone | +442038077601 |
Live Chat
The Melbet live chat is by far the simplest and fastest way to find answers and get issues resolved. It’s available 24/7 and is manned by an AI assistant. This means responses are instant, so you don’t need to wait around. However, sometimes, you may prefer to speak to a human representative.
Responses from the support email take longer, but it’s a good way to send more information and get a satisfactory response from a human if required. You can send emails at any time, though responses may take up to 48 hours.
Phone
If you prefer to speak to someone personally, there’s also the Melbet customer care number. You can speak to the support team over WhatsApp or by making a call if you prefer.
Social media
Lastly, you can get in touch over social media. Melbet offers Instagram, Telegram and X support.
How to Make a Complaint About the Bookmaker
All online gambling platforms should prioritize the safety and needs of their users. This means acting with integrity and treating everyone fairly, regardless of which country they’re betting from. Before completing the registration process, it’s important to make sure you check that it’s licensed. The licence is awarded by regulators after the site passes strict tests.
By joining a licensed and legal sportsbook like Melbet, you ensure that you can bet on sports without facing any issues. However, users may still feel like they’ve been treated unfairly at times. Issues which betting platform users might face include:
- Having their withdrawals frozen
- Bets not settling long after a match has finished
- Bets settling incorrectly, with no payout awarded for a winning bet
- Bonus funds disappearing or not being granted
- Account funds are unavailable to use
- Unable to verify your account
- Misuse of personal data
- Odds changing after the bet was made
- Live betting is not working correctly
Getting Your Issues Resolved
When using the Melbet website, any issues you face can be brought up with the licensing authority to get them resolved. Sportsbooks have to operate within the terms of their license. Otherwise, they risk fines and potential legal issues. However, the first step in getting your issue resolved should be to contact the Melbet support team.
The customer support team is there to help and will be able to answer any questions or address any concerns you might have. Remember to treat them fairly, as they’re just trying to do their job. While you might be frustrated by the issue, it’s best to be polite. You should also give some time for responses. The live chat is available 24/7 and provides instant responses, but email communication may take longer.
If the customer support team is unable to help resolve your issue, you can proceed to the next step of adjudication. Melbet is a licensed site, which means it’s possible to raise a complaint with the license issuer. In this case, that’s Curacao Antillephone N.V.
LEGAL AND ADJUDICATIVE ACTION
If the Melbet customer care team fails to resolve your issue, you can take the next step of filing an official complaint. As a licensed sportsbook, Melbet is obligated to uphold the specific terms of its licence. It also means that you can make a complaint to the license issuer and have them adjudicate on your behalf.
If the issue that you’re having goes against the terms of the licence, you can contact Curacao Antillephone NV. Simply send an email to [email protected] with your full name and personal information, including country of residence and date of birth. You should also provide details of the issue and how you’ve tried to resolve it with the customer support team.
When making an official complaint, it’s important to include the name, URL and license number of the casino. In this case, that’s Melbet.com and 8048/JAZ. You should also provide screenshots as evidence of your issue and any contact you’ve had with the casino. The commission will then investigate and provide a response.
Alternative Ways to File a Complaint Against Melbet
If you feel you’ve been treated unfairly by Melbet, here are the steps you should take:
- Contact customer support – Before you progress your complaint, ensure you speak to the
customer service team. Your issue may have been caused by a glitch or technical error, and it
could be an easy fix. In most cases, the support team will be able to help resolve the problem with no further action necessary. - File a complaint with Antillephone NV over email – Should the customer service team fail to help, you can still file an official complaint with the license issuer. This is only in the event of the site breaching the terms of its licence and after having spoken to the support team.
- Contact Antillephone NV over the phone – Although email is the preferred method of contact, you can also get in touch with the license issuer over the phone. This allows you to speak to someone about the issue, though you’ll still need to send a follow-up email containing the necessary evidence.
Ziv has over two decades of experience in the iGaming and sports betting industries. His love of writing dates back to his school years, when he made his mark as the editor of his school’s newspaper.