Sports Betting
Midnite Customer Service
Customer service is essential to any betting platform, as it shows the bookie cares about its bettors. Therefore, we always thoroughly vet bookmakers’ support channels and complaints process.
It’s no different for this bookie. Our expert team checks whether a Midnite customer care WhatsApp number, live chat, and support email is available.
How to Contact Midnite Customer Service
We also look at how to contact Midnite customer care for everyday issues. It includes if you’re struggling with the Midnite registration process or other aspects of the betting platform.
| [email protected] | |
| Telegram | @THEMIDNITE_BOT |
| Post Adress | Dribble Media Limited 86-90 Paul Street London England EC2A 4NE |
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Live Chat
The live chat is available 24/7 at the bottom of the screen. An AI chatbot will first answer your questions to the best of its ability. It’ll patch you through to a live agent if it doesn’t know the answer. You can also use the Telegram bot to chat with support via Telegram.
Phone Support
Unfortunately, there’s no Midnite customer number available. While the support team can call you if you make a complaint, it’s not likely to happen for standard questions.
Contact Email Support
Instead of a Midnite customer care no, the bookmaker offers a support email. The bookie lists this email on the “Contact Us” page of the Midnite website.
How to Make a Complaint About a Bookmaker
We first check the complaints process to ensure our readers have all the information they need. This process is for disputes, not questions about the Midnite new customer offer or other sports betting queries.
Generally, bettors should use a written form to contact the bookmaker when lodging a dispute instead of using a Midnite customer service number. That way, they have a written record of the dispute if they have to take legal action.
When contacting Midnite customer support about complaints, valid concerns include:
● Fixed sports odds like unfair soccer betting odds
● Incorrect match results
● An underage person having a Midnite account
● Mismanagement of your account funds or winnings
● Unfair closure of your account
While a Midnite customer care phone number might not be appropriate when complaining, you don’t have to worry. We’ll explain in detail the process you must follow if you have a dispute versus simple live betting queries.
Understanding the Challenge
Before we dive right into how to file a complaint, you should be aware that you might encounter some challenges. The bookie and its licensing authority might be operating in another country or abide by rules different from what you’d expect.
It can result in delays in investigating the dispute or unsatisfactory results. That’s why it’s better to use a written contact form instead of a Midnite customer care mobile number.
Initial Steps for Resolution
This bookmaker presents a straightforward process for complaints. That process makes it easy for bettors to receive the feedback they need. The terms state you can use any method to make your official complaint, including phone calls. However, there’s no Midnite app customer care number available. Instead, the best way to make the initial complaint is via email or live chat.
You must file a complaint within six months of the incident. The bookmaker will acknowledge the complaint within the first 24 hours and try to resolve it within 15 business days. If there’s a delay, the team will inform you and state that the process can take up to eight weeks.
● Email: [email protected]
Legal and Adjudicative Recourse
If the bookmaker’s resolution is unsatisfactory, you can take legal measures. The first would be to contact its licensing authority. In this case, there are two possible licencing authorities, depending on where you’re playing from:
● UK: UK Gambling Commission (UKGC)
● Ireland: Irish Revenue Commissioner (IRC)
When you’re complaining to the UKGC, you can use the following page and follow the set process:
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If you’re complaining to the IRC, then you can use the following page:
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Ensure you keep your Midnite customer care email ID for the previous complaints close at hand for when you need to provide evidence.
Alternative Ways to File a Complaint Against Midnite
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The bookmaker is also part of IBS, which is an alternative way to resolve complaints. However, ensure you know the types of complaints IBAS will accept, as they don’t handle all disputes.
● IBAS Complaints Portal: https://ibas-portal.tizoapp.com/
● IBAS Email: [email protected]
If you’re part of the European Union (EU), then you can also file a complaint on their Online Dispute Resolution forum
Anders is an iGaming specialist with 7 years experience in content creation and strategy implementation in both the casino and betting industry across diverse markets with main focus on the Nordics.