Complaints & Customer Service information from Mozzartbet

Live Chat

The Mozzartbet customer reviews we’ve seen have been leaning towards overwhelmingly positive. Many of them mention the responsive live chat in their positive review, and we can understand why. 

The live chat is available 24/7, and a chatbot helps you find the answers to your questions. If it can’t help you, it immediately transfers you to a live agent, who responds to your question within a few seconds.

Phone Support

Just like how this bookmaker has a Mozzartbet Ghana contact number, it also has a Kenyan one. The phone line is available 24/7 and is ideal for punters who want to talk with a representative personally. The support agents can provide support in English or Swahili when punters call the following number:

• Phone line: 0709 168 000

Contact Email Support

Using the support email is another way to reach support. Typically, this is the better option if you have a complicated problem or complaint. The agents aim to respond within 24 hours, and you can send an email to:

• Email: [email protected]

WhatsApp and Socials

This casino offers support via WhatsApp and social media, something few others do. Instead of messaging live chat or calling them, you can contact agents over WhatsApp, Facebook Messenger, or other social media. As with the other methods, these are available 24/7 and in English and Swahili.

• WhatsApp Mozzartbet customer number: 0713 665 355
• Facebook: Mozzart Bet Kenya (@mozzartbetkenya)
• Instagram: Mozzart Bet Kenya (@mozzartbetkenya)
• X (Formerly Twitter): @Mozzartbetkenya

Help Section

There’s also the Help Section. This section contains frequently asked questions, tutorials, and other resources. It’s ideal for punters who want to find answers themselves. However, its navigation isn’t as user-friendly as the bookmaker’s official website. As such, it might feel a bit confusing when trying to find the right information.

Source: Mozzartbet

When you wager at a betting site, knowing about its customer service is essential. This knowledge will ensure you always get help quickly when you need it. It’s also vital to be able to contact the appropriate authorities with complaints if the bookmaker doesn’t solve them.

That’s why we’ve delved into the Mozzartbet customer support channels to see how to contact the support team.

Punters generally have specific avenues through which they can make complaints. However, lodging complaints can be complex, depending on the bookmaker, and sometimes even the country the site is based in.

Understanding the Challenge

The challenge about making a complaint is that the licensing authority doesn’t always operate in your country. Further, even if it does operate in your country, it doesn’t mean it’ll be able to address your complaint quickly. When you complain, the authority launches an investigation, but it doesn’t mean the result will be in your favour.

Legit complaints aren’t about losing money on the site as, unfortunately, gambling always means there’s a chance of losing your money. Even if you win, there might be specific withdrawal conditions or bonus terms which restrict you from withdrawing winnings. 
Generally, legitimate reasons to complain to the licensing authority are if you believe or have proof that the bookmaker:

• Is fixing matches
• Publishes the wrong results on matches
• Allows underage gambling to persons under the age of 18 years
• Launders money through its services
• Offers gambling services without a licence
• Participates in criminal activity
• Isn’t upholding its sports betting integrity
• Violates its terms and conditions
• Sells your and other punters’ personal information illegally

Initial Steps for Resolution

If you want to lodge any Mozzartbet complaints, the first step is to contact the bookmaker. Article 50 of the bookmaker’s terms and conditions states that punters can file a written complaint within seven days of the incident. 

As such, if you think the bookie calculated the wrong winnings, you must report it to them within seven days of them publishing the results. You can raise this complaint via any of the following support channels:

• Live chat
• Email
• WhatsApp
• Mozzartbet customer care number 

Legal and Adjudicative Recourse

If contacting the bookmaker doesn’t solve your complaint, the second step is to take legal action. For Kenyan residents, the Betting Control and Licencing Board of Kenya (BCLB) oversees Mozzartbet Kenya. This board operates under the Betting, Lotteries, and Gaming Act, Cap 131 of Kenya’s laws.

If you have any complaints, you can access the BCLB’s official website and click on the “Report a complaint” button. You download the required complaint form, complete it, and either:

1. Mail it to Betting Control and Licensing Board offices at the 7th floor of ACK Garden Annex, Bishop Road, 1st Ngong Ave, Nairobi, Kenya.
2. Email it to [email protected]
3. Complete the contact form via bclb.go.ke/complaints/ 

It’s always best to officially file a complaint using the licensing authority. However, there are a few alternative methods you can take should it be necessary. The first is to contact the bookmaker’s parent company. 

Mozzart has an official website that operates on a global scale. You can always contact them via email with any complaints. However, note that the only emails they provide on the website are related to PR and Marketing.

Another option would be to lodge complaints via formal review platforms. Trustpilot is an excellent way to reach a wider audience. However, it’s important to remember that this won’t be a formal complaint but rather a negative review. As such, there’s no guarantee that doing it will result in any direct action by the bookmaker.

Mozzart’s customer services are varied to ensure you have multiple ways to contact support. We explore the handful of methods available and explain how you can use them.

Mozzart also states they “listen” to their users. That’s why you’ll find a link that states, “We listen to you” in the footer. This link leads you to a contact form where punters can provide feedback on the site. It’s not for complaints or general support queries. 

Instead, if you have suggestions, reviews of the games, or constructive criticism, this is the place to provide it. This shows us that the bookmaker cares about its users' opinions.

Source: Mozzartbet