Paripesa Customer Service

If you have any complaints or are struggling with an issue at Paripesa, here are your options.

Ziv Chen
Ziv Chen

Last Updated: 2024-07-19

Luke Jones

5 minutes read

Paripesa
Licenses: Curaçao
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    4.2/5

    When joining an online sports betting platform, it’s a good idea to check out the level of customer service. If you ever have a problem, you should be able to speak to someone and get the issues resolved. When reviewing Paripesa, we took a careful look at the site’s customer service to see what contact methods are available for Nigerian bettors and the level of responses provided. 

    In this guide, we’ll explain how you can get in touch with the support team and get any questions answered or problems taken care of. We’ll also explain how you can file a complaint against an online sportsbook if you think you’ve been treated unfairly.

    How to Make a Complaint About a Bookmaker

    Online sportsbooks have a responsibility to treat users fairly and ensure they have full access to their personal funds. Legal and licensed sportsbooks like Paripesa have to follow strict regulations that are designed to protect users and keep finances secure. Users have a right to enjoy football betting online without issues. However, some may feel they’ve been treated unfairly by the site. 
    Issues that players might have while betting online include:

    • Being unable to make a withdrawal
    • Having a bet settled incorrectly (for example, losing when it should have won)
    • Missing bonus funds
    • Concerns over data protection 
    • Misuse of user funds
    • Issues with the registration process
    • Odds changing after the bet was placed
    • Live betting not working correctly (not including user error)

    Getting Your Issue Resolved

    If you feel your sportsbook has treated you unfairly, you may be able to file a formal complaint to get it resolved by an independent adjudicator. Before doing so, you should first contact the Paripesa customer support team. All sportsbooks should have contact methods such as live chat or email that allow you to speak to a customer service representative. 

    When speaking to the support team, it’s important to clearly explain your issue and give them time to respond. Depending on the contact method you use and the site you’re using, response times could be anything from a few minutes to a few days. Remember that no matter what your issue is, it’s important to treat the representatives fairly and politely. 

    The customer support team will generally be able to resolve any issues quickly, especially if you’re using a licensed site like Paripesa. They may also be able to provide an answer to why you’re having an issue. As such, even if they can’t help you in this case, they may be able to ensure you don’t face the same problem again. 

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    Source: Paripesa

    While the Paripesa customer support team will aim to resolve any issues, they may not always be able to help. In this case, you may have to take the case further. When using a licensed sportsbook, you’re entitled to legal recourse if the betting site has failed to follow the rules and regulations. 

    After failing to reach a resolution with your sportsbook, visit the National Lottery Regulatory Commission website and fill out the complaint form. You should provide your full details and the details of the incident that you believe needs to be reported. This will help the commission understand your problem and get in touch with you if they have a case. 

    If the National Lottery Regulatory Commission believes that the sportsbook you were using has breached the terms of service and failed to uphold regulatory standards, it will be sanctioned. In addition, the commission will act on your behalf to get the issue resolved and ensure that any money you’re owed is returned. 

    Sportsbooks that breach the commission’s regulations may face serious fines or even lose their licence, meaning they miss out on business. As a result, they’re generally very quick to respond and cooperate with the adjudication service. 

    Alternative Ways to File a Complaint Against Paripesa

    If you need to file a complaint against the Paripesa website for what you feel are unfair practices, you can take action in the following ways:

    • Speak to a customer service representative – The customer service team should be your first port of call if you have any kind of issue while using Paripesa. They can answer your questions or get your issues resolved if it’s within their power. If they’re unable to help, you can proceed to either of the following options.
    • Contact the National Lottery Regulatory Commission – The National Lottery Regulatory Commission is responsible for regulating Nigerian online gambling operators. They impose rules that betting sites like Paripesa have to follow. Use the online complaint form to detail the issue you’re having.
    • Contact the Oyo State Gaming Board – If you live in Oyo State, Nigeria, you may also be able to contact the Oyo State Gaming Board for adjudication. 

    How to Contact Paripesa Customer Service?

    The simplest way to get issues resolved at Paripesa is to contact the customer service team. There’s no Paripesa customer care number or Paripesa customer care WhatsApp. However, you can use the following contact methods:

    Live Chat

    The live chat is operated by a virtual assistant, providing answers to common questions through the use of AI. You can ask the chat about your sportsbook account or let it know if you’re having an issue. Answers are near-instant, and it’s available 24/7 when you log into your Paripesa account.

    Email Support

    If you don’t get a satisfactory response from the live chat, you can also send emails to the Paripesa team. It will take longer to get a response by email, but the human representatives should be able to give you any answers that you need.

    Social Media

    Alternatively, it’s also possible to interact with Paripesa through social media. There are Twitter, Facebook, Instagram and Telegram pages for the sportsbook, and you can easily message them and receive a fast response when needed.

    Ziv Chen
    Ziv Chen Sports Betting Editor

    Ziv has over two decades of experience in the iGaming and sports betting industries. His love of writing dates back to his school years, when he made his mark as the editor of his school’s newspaper.