Sports Betting
How to Contact Rajabets Customer Service? Support Options Explained
Complete the Rajabets registration process to start betting on your favourite sporting events. However, while doing so, you can sometimes encounter problems. That’s when the customer support channels are essential.
We explore what support channels this sports betting platform offers, whether it’s a Rajabets customer helpline or a live chat function. We also discuss how bettors can make an official complaint to the bookie.
How to Contact Rajabets Customer Service?
The best way to contact this popular bookmaker isn’t through a Rajabets customer phone number, but it's live chat.
Besides the live chat, it also has several support emails, though bettors will only use the dedicated support email. The others are more geared towards affiliates and partners.
The Rajabets customer service has a 24/7 live chat, so you can reach helpful and friendly live agents anytime. It also offers support through its Telegram channel, but that’s the only social media account with support capabilities. Its Instagram, Facebook, X, Quora, and Reddit channels are simply for keeping up with the latest information.
Unfortunately, there isn’t a Rajabets customer service contact number available.
However, with the live chat active 24/7, you almost don’t need one. Bettors should note that the support mail department is only active between 9 am and 6 pm.
| Live Chat | Yes, 24/7 |
| Rajabets customer number | N/A |
| Email Support | [email protected] |
| Social Media Support | @rajabetssupport (Telegram) |
Image for Rajabets Live chat Page
Image for Rajabets Contact Us Page
How to Make a Complaint About a Bookmaker
Sometimes, contacting Rajabets customer service doesn’t cut it for your problems. Some issues and disputes are more grave than the everyday issues like soccer betting bonuses and such.
In these cases, it’s best to use the complaints process as set forth by the bookie. This bookmaker has a strict process you should follow, but when is it necessary? We list some of the common reasons you might lodge an official complaint:
- Fixed pre-match and live betting odds/game result
- Underage gambling or other illegal activities
- Unfair closure of your Rajabets account
- Mismanagement/incorrect calculation of your winnings
Understanding the Challenge
We recommend you use the complaints process whenever you’re faced with a dispute. The process is not simple because, at times, you may face some delays and issues that will result in an unfavourable resolution.
The primary reason for these challenges is that often, the licensing authority isn’t located in your country. As such, it doesn’t have to follow your country’s sports betting rules. Still, while this can mean you don’t get the outcome you wanted, it can help improve the situation.
Initial Steps for Resolution
This bookmaker has a set complaints process, so be sure to follow the right steps. For official complaints, you must contact the team using the standard Rajabets customer service email.
You have 3 months from the dispute occurring to contact them. Note that you must contact them using your registered email. The complaints team requires the following information:
- Your username and full name
- Detailed description of the dispute/complaint
- Any specifics regarding the complaint, such as dates, screenshots, etc.
Once the team receives your email, they aim to respond within 72 hours. However, resolving the dispute can take up to 1 month.
Legal and Adjudicative Recourse
Sometimes, contacting Rajabets customer care doesn’t resolve the dispute to your satisfaction. In that case, you can contact the licensing authority. Antillephone issues the Curacao licence for the Rajabets website. The Government of Curacao authorizes and regulates it with Antillephone.
As such, bettors can send a complaint to Antillephone’s dedicated complaints email. This email must contain the same information they would supply when bringing up the dispute with the bookmaker. The more detail you can provide, the better. The email bettors must use is:
- Email: [email protected]
Image for Rajabets licensing authority
Alternative Ways to File a Complaint Against Rajabets
The Government of Curacao is working towards creating a more regulated licensing environment. The Curacao Gaming Control Board is the primary organization working towards this goal.
We would usually say this is a good alternative to contact with disputes. However, this board doesn’t yet have a complaints process in place.
Until the board enacts a complaints system, bettors can use reputable review sites like Trustpilot. They add their Rajabets customer complaints on the site to ensure other bettors know about it.
We’ve found that the bookmaker sometimes responds to reviews on the site and aims to find a solution.
Anders is an iGaming specialist with 7 years experience in content creation and strategy implementation in both the casino and betting industry across diverse markets with main focus on the Nordics.