Sports Betting
Rolletto Customer Service
It is easy to contact the Rolletto customer care team and make Rolletto customer complaints, and we will show you how on this page. There may be times when you think the sportsbook has gone against its T&Cs or been unfair. In such situations, you can file a complaint through Rolletto customer care or other methods, which we will explore below.
How to Contact Rolletto Customer Service?
Rolletto customer care covers plenty of bases, including an FAQ section you can access yourself for general information. For direct contact, you can contact the sportsbook through email, with responses arriving in your inbox within 24 hours. A better option is live chat, which is open 24/7 and has solid connection times.
Once you speak to a Rolletto customer care agent, they will be friendly and helpful. Unfortunately, there is no Rolletto customer phone number. For complaints, you simply send an email through the standard contact address, and we will show you how in the sections below.
| Live Chat | 24/7 |
| [email protected] | |
| Phone | N/A |
How to make a complaint about Rolletto
Rolletto customer complaints require you to go through a specific process. Before you do, consider what your complaint is and how you want to handle it. You want to achieve a fair outcome but also avoid wasting your own time. Consider the following before you start your complaint:
- Can Rolletto customer care solve the issue? Is it possible to resolve your problem by simply speaking to the customer support staff? We recommend always connecting with Rolletto’s 24/7 live chat before making a formal complaint.
- Is your issue worthy of a complaint? To make a proper complaint, Rolletto must have breached its terms and conditions or done something provably unethical or unfair to you. There may be a chance you are not eligible to complain about your specific problem. Read the T&Cs carefully to make sure you are on secure ground.
If you are confident you are in a position to complain and feel Rolletto customer care has not been helpful, you can make a formal complaint in the following way:
- You cannot make a formal complaint through any channel other than the Rolletto customer service 24/7 email support address, [email protected].
- In your email, make sure you make it clear you are making a formal complaint.
- Provide your full name and details of your grievance, including all relevant information and dates.
Alternative Ways to File a Complaint Against Rolletto
Rolletto has a clear complaints system and even provides a direct link to complaints through its Curacao license. This is always a nice addition because it shows the sportsbook is serious about resolving customer complaints. In situations where you exhaust options with Rolletto customer care, you can take your issue further in the following ways:
Social Media: Before going formal routes, you can try social media and review sites like Trustpilot. Sometimes, calling out a sportsbook on their X or Instagram page can push them into action. Similarly, a bad review on an aggregator site can also lead to a direct reply from the betting operator.
Intermediary Website: Some online gambling websites take customer complaints and act as a go-between with the sportsbook. If the sports betting site is in the wrong and does not resolve the issue, the intermediary site will reflect this in its review and warn other users. If your complaint is legitimate, it can be in the best interest of the sportsbook to deal with the issue to avoid reputational harm.
Independent Adjudicators: This more aggressive approach involves reporting the sportsbook to an independent auditor, such as the Independent Betting Adjudication Service (IBAS). These providers act as an intermediary between you and the sportsbook and reach a resolution within a set number of days.
Contact the Regulator: Any legitimate betting site will hold a license with a regulator. For example, Rolletto is licensed in Curacao. It is possible to take your complaint directly to the regulator. Rolletto provides a direct link to [email protected] on its website. Only take this step as a last resort if the complaint is severe. A regulatory complaint may lead to a legal dispute that involves a lot of time and money to resolve.
With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.