Sports Betting
Unibet Customer Service
Knowing how to contact your chosen sportsbook’s customer support is crucial. When you face a problem at a betting site, the customer service team can help you resolve your complaints. If you’re a registered user at Unibet and want help sorting out an issue you face while betting, here’s how to contact Unibet’s customer service.
How to Contact Unibet Customer Service?
Unibet Customer Service
If you’re ready to contact Unibet’s customer support team, head to the Unibet website’s Help page. You’ll notice a Contact Us drop-down button at the bottom of the page. Click it to reveal the complete information about how you can contact Unibet’s customer support team.
The Unibet customer service live chat is online 24/7. You can also send your complaints through Unibet customer service email, but you may have to wait up to 24 hours to receive a response.
If you prefer to speak to the support team directly, you can call the Unibet customer service number. The call centre operates from 1 PM to 5 AM.
| Live Chat | 24/7 |
| Phone Support | +44800329393 |
| Email Suppor | Fill in the contact form to receive a response to your email |
How to Make a Complaint About Unibet
When you face an issue at Unibet, there are several steps you must take to resolve the problem. Depending on the issue's complexity, receiving a resolution might take a while. Here’s what you need to do to ensure your complaints go smoothly.
Understanding The Challenge
When you face a problem while placing wagers on a betting site, you must quickly report it to the customer service team. However, there are several things you should prepare before reporting the issue.
Most betting platforms’ customer support teams will ask for extensive details about your issue. Your complaints may be processed more quickly if you provide:
- Screenshots of your betting history
- Screenshots of the error notice (if any)
- Your bet slips from the bet where the problem arises
Providing screenshots and other details related to the issue will help the Unibet customer service team identify the problem. This will make your complaints go more smoothly.
Another thing to note, if you decide to file your complaints as legal proceedings, is that Unibet operates under the laws of England and Wales.
Initial Steps for Resolution
Unibet Help Centre
After gathering resources to provide more information about the issue, you can reach out to Unibet’s customer support channel. When reporting complaints, Unibet requires you to send:
- Your Unibet account details
- Your identity
- Details relevant to the complaint
Depending on the complexity of the issue you’ve reported, the sports betting site will take a while to process your complaint. The operator will process the complaints within eight weeks, so expect to wait until you receive resolutions after reporting.
Legal and Adjudicative Recourse
If Unibet doesn’t respond to your complaint even after you wait for the processing period and ask for a follow-up, you can contact Unibet’s licensor. Unibet holds three licences, which you can contact based on your jurisdiction.
Users residing in Great Britain can report their complaints to the UK Gambling Commission.
When you access the authoritative body’s site, you can search for Unibet’s operating company (Platinum Gaming Limited).
You’ll find a link to file the complaint when you open the company's page.
Users residing in Ireland can report their complaints to the Irish Revenue Commissioner.
Unibet also holds a licence from the Gibraltar Gaming Commissioner, which can help users sort their complaints.
Alternative Ways to File a Complaint Against Unibet
If Unibet responds with a resolution but is not satisfied with the result, you may refer the dispute to the independent third-party resolution service that works with Unibet. Unibet uses eCogra as its ADR (Alternative Dispute Resolution). You can go to eCogra’s dispute resolution page: https://ecogra.org/alternative-dispute-resolution/.
You’ll see a form on the page where you must provide the information to your dispute.
After providing information about the steps you’ve taken to resolve the complaint, eCogra will require you to fill in your information. Complete the form and submit your complaint to eCogra.
Anders is an iGaming specialist with 7 years experience in content creation and strategy implementation in both the casino and betting industry across diverse markets with main focus on the Nordics.