Vave Customer Support: 24/7 Assistance for All Your Queries

Before you start live betting at a sports betting site, you should know what to do when you experience sports betting issues. Most casinos will have several customer support channels, so we examine whether there’s a Vave customer service free phone number, email, or live chat. That way, help is immediately accessible when you have a sports betting issue.

How to Contact Vave Customer Service? 

After checking out the support channels, we found that there’s no Vave customer service number. However, there’s a support email and a live chat. The support email typically responds to queries within 24 to 48 hours.

Meanwhile, the Vave customer service live chat is a 24/7 service and the fastest way to contact a live agent. The live chat icon is available at the screen's bottom, so you can easily access it whether you have a Vave account or not.

Below, we list the ways you can contact the bookie to answer the question, “How do I contact Vave customer service?”

Image Credits: Vave

How to Make a Complaint About a Bookmaker?

Complaints help you solve any serious problems you experience. However, you don’t make an official complaint about everyday issues. For example, if you’re not sure how to use the Vave cryptocurrency betting feature, then you can contact the normal support team.

However, if you find out the bookie allows underage gambling, then a complaint is more suitable. A Vave new customer who’s just completed the Vave registration process might not know when to make complaints. That’s why we list some valid reasons below:

• The bookie mismanages your winnings or bets

• Unfair closure of your Vave account

• Illegal terms and conditions of bonus terms

• Fixed odds or incorrect game results

Understanding the Challenge

If you’ve never filed a complaint with a betting platform, you might not be aware of the challenges you can face. While it’s always better to still complain, it’s not always an easy process. Bookies like this one typically use an offshore licensing company.

As such, they follow rules different from those of any local licensing board. As such, the outcome of your complaint might be different from what you believe it should be. You also might not get the beneficial resolution you were looking for.

Initial Steps for Resolution

According to the complaints process on the Vave website, you have 10 days to file your complaint from the day you become aware (or should become aware) of the issue. However, you only have 72 hours to file the complaint if it’s about bet calculations on Cyber-Live titles.

You must attach any documents substantiating your claim and explain the dispute in detail. Further, you have to provide your information, such as your name, surname, and account login. The bookmaker doesn’t state how long the Vave online customer service will take to investigate and resolve the dispute, but it’s typically around 30 days.

You can contact the complaints department using the following dedicated email:

• Email: [email protected]

Legal and Adjudicative Recourse

The laws of Costa Rica govern this bookmaker. However, the laws of Costa Rica don’t allow for sports betting complaints to be made to the government. It further doesn’t list any other licence, so there’s not really a way to legally escalate your complaint. If contacting Vave customer relations doesn’t work, then you’ll have to use an alternative way of complaining.